Shipping & returns

Shipping & Return Information

SPECIAL NOTICE

The following will answer most questions regarding our shipping and return policy.

Please Note: Email inquiries are answered Monday through Sunday. Phone inquiries are answered Wednesday through Sunday. No inquiries will be answered on national Holidays.

Shipping Methods

All orders are processed within 24 hrs of receiving a complete and paid order and are shipped the following business day.

Orders over $100 are delivered free of charge using standard shipping.

STANDARD MAIL

  • Most large orders are shipped by USPS ground, which includes tracking information. Delivery usually takes 5-7 business days.  If your order is over $100 and you would like your package delivered faster please choose USPS Priority Mail. Additional fees will apply.
  • Small orders may be shipped by First Class Mail and will include tracking information. Delivery takes 3-7 business days.
  • Small but heavy orders like paints and oils, may be shipped by Fedex Smart Post and will include tracking information.
    Delivery takes 3-7 business days.

PRIORITY MAIL 

  • Orders shipped by USPS Priority Mail include tracking information. Delivery usually takes 2-4 days. This is a good option for orders that you need quickly.

 

Backorders

We do our best to keep items in stock at all times, but occasionally items will go out of stock for a couple days, or they will be back ordered from the manufacturer. If it will be more than 2 days before we receive the items on you order, we will contact you about the items.

Order Status

Have a question on an order you have already placed? Please sign in to your account to track your order.

We ship to the entire USA and all US Military addresses. We do not ship overseas.

Christmas Ordering

If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.


Our normal shipping time is within 24 hours (this is when your order is processed and does not include Sundays). Please allow a few more business days for your order to arrive to you. We ship using USPS from Willingboro, NJ or directly from our distributor in Utah.

Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!

The "Target Date" on the order form is not a promise from us to deliver your product exactly by that date! It is for our information while processing the order. We will make every effort to meet your "Target Date."

During major gift giving or holidays please remember

Due to large volume during major gift giving holidays your delivery time may be delayed by a few days.

Remember, it is wise to order early to ensure you get your item(s) on time!

We will do everything in our power to ensure you receive your items in a timely manner, but remember that USPS can also run a bit behind during these peak times.

Customers who order too close to the Holiday may find their order arrives a few days after the Holiday. Once your order has shipped, we cannot be responsible for late deliveries. Late deliveries during the Holidays will not be entitled to free shipping or a refund in shipping costs.

Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday.

Return Authorization Policy

Return authorization is required from RC Car World LLC. for any returned merchandise. Click us at 856-720-0017 for authorization and so we can email you a return label.

Manufacturers warranties do apply to defective merchandise, please contact the manufacturer for any manufacturer's warranty issues. 

We do not accept returns on discontinued items.

Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.

Please note that all refunds will be issued less a 10% restocking fee and actual shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations).

All items must be returned within 30 days of the date we shipped the product to you (except golf nets, see below). Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility. 

UNDELIVERABLE ADDRESS

If we ship to the address you gave on your order, and the package is deemed undeliverable by the shipping carrier, we will deduct the actual shipping cost before issuing a refund for your order.

 

Non-Authorized Returns

Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return freight is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.

Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as Internet Shops Inc on your statement. We will email you notifying you that your credit has been issued.

Items Purchased for Events

Any item purchased for use at an event will be purchased as a final sale and will not be returnable.
Please make sure you order your item 30 days prior to your event.

If you have questions regarding shipping or returns that are not covered here please email your questions to sales@rccarworld.com

All shortages must be reported to us within 72 hours of delivery. No exceptions.